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Training & Development S.I.G. The Case of the Disengaged Learner
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Training & Development S.I.G. The Case of the Disengaged Learner

When: 8/16/2019
7:30 AM to 9:00 AM
Where: ClearPath Benefit Advisors Office
300 Spruce Street
Suite 250
Columbus, Ohio  43215
United States
Presenter: Cara North, The Ohio State University
Contact: Jane Magness

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Maybe it's the eyerolls. Maybe it is the rapid clicks of the "next" button. Regardless of what the action is, we know the look and feel of learner disengagement. If we know that we don't want our end users to feel this way, then why is it a common occurrence in so many organizations? Instead of only focusing on research and high-level theories, this session will explore solutions to this common problem in a unique way—an interactive mystery!

In this session, you’ll join Detective Knowles, a character who needs your help to solve his first L&D mystery—why someone is enjoying a pleasant slumber in front of a training module. This session doesn't only tell you about the research and tools but applies them during this interactive learning experience. Along your journey, you’ll explore three constructs of learner engagement and be challenged to apply them to your current setting using a scale of engagement for each. Additionally, you’ll be introduced to SCORE, a rating system to evaluate learning experiences, and use it help you solve the case. You’ll walk away with from this session not just having solved the mystery, but also with practical resources and tips to focus on learner engagement in face-to-face, blended, and virtual settings. Detective Knowles is counting on you, gumshoe.

In this session, you will learn:
● How learner engagement is operationalized in practice and academic literature
● Three learner engagement constructs (behavioral, cognitive, and emotional) and how to apply them in your setting
● How to apply SCORE (success, curiosity, originality, and relationships) to analyze your learning content and environments
● How to use technology to enhance learner engagement for your learning environment

Pending approval for:
1.5 SHRM Certification Credits!
1.5 General HRCI Credits!


Cara North is an award-winning Senior Learning Experience Designer at The Ohio State University. As part of her role, she creates online courses and facilitates workshops for the College of Education and Human Ecology.  She serves as President of Central Ohio ATD and is also a Ph.D. student in Learning Technologies at The Ohio State University.  Cara was previously an instructional designer at Amazon where she created learning materials for Amazon Kindle.  A self-proclaimed professional development and social media junkie, you can often find her on Twitter (@caranorth11) or hosting her show about Learning Technologies on The Training Learning and Development Cast ( 

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